Frequently Asked Questions
HOW DO I BOOK?
1) Select the equipment you want on our website; enter your rental dates and checkout.
2) Specify delivery time and delivery location (address of your accommodation in Prague or the Vaclav Havel Airport etc.).
3) Select your preferred payment method and receive order confirmation.
Should you have any other questions regarding booking, please email or call us.
HOW WILL THE DELIVERY OF THE EQUIPMENT BE ARRANGED?
You need to specify the delivery address and preferred time during checkout. Then we will work with you to arrange the most convenient delivery of the equipment. We normally deliver equipment to the Vaclav Havel Airport or within the Prague district. Should you need to deliver the equipment outside of Prague or the airport, please let us know. We will try to help. Please also note that you may be required to pay a special delivery fee.
CAN I PICK UP OR RETURN THE EQUIPMENT MYSELF?
Yes, you can pick up or return the equipment yourself, however, this needs to be agreed prior the order. The pick up/return address is Wiesenthalova street, Prague 5.
HOW WILL THE COLLECTION OF THE EQUIPMENT BE ARRANGED?
After order confirmation we will work with you to arrange the most convenient collection of the equipment.
WHAT IF I AM NOT ABLE TO RECEIVE THE ORDER ON THE DATE / PLACE OF DELIVERY?
Please contact us 72 hours prior to the arranged delivery date and we will work with you to reschedule the delivery.
DO I NEED TO PAY A DEPOSIT?
Yes. A deposit is required on booking. This covers against loss, damage or non-return of items. If the equipment is returned to us in the same condition it was hired out to you, then you will receive a full refund within 3 working days after hire. A refundable security deposit is to be paid at the same time as your hire items.
WHAT IS THE MINIMUM HIRE PERIOD?
Our minimum hire period is 2 days. In case of shorter hire period, price for 2 days will be charged.
HOW DO I PAY?
We accept payments online using Visa; MasterCard credit/debit card and direct bank transfer in EUR (€).
WHAT IF THERE IS A PROBLEM WITH MY HIRE?
Please let us know straight away and we will endeavour to resolve the problem or replace your hire items as soon as possible. All known faults must be reported on the day of hire.
WHAT HAPPENS IF A PRODUCT GETS BROKEN OR DAMAGED?
If a product is broken and needs replacement, please let us know as soon as possible and if possible we will arrange for a replacement. If a car seat is involved in an accident please do not use the seat and contact us as soon as possible. We will endeavour to provide you with a replacement and dispose of the other seat.
DO YOU PROVIDE OPERATING INSTRUCTIONS FOR YOUR PRODUCTS?
Our products are specifically chosen to be easy to use but we can provide clear operating instructions with all of our equipment if requested.
WHAT IS THE CHILD CAR SEAT LAW IN THE CZECH REPUBLIC?
Once the children reach 36 kg or 150 cm, they are allowed to travel in a regular seat. Untill that they need to have a car seat.
DO YOU INSTALL CAR SEATS?
Unfortunately we don’t install car seats as our insurance does not cover this. We can provide clear instructions with all of our equipment together detailing how to fit.
DO YOU CLEAN AND CHECK THE EQUIPMENT?
Absolutely. All our products are checked after each use and are replaced as needed. All products are also cleaned and sanitized before and after each use. We wouldn’t send out anything we wouldn’t want to receive ourselves!
DO YOU DELIVER TO HOTELS AND PRIVATE RENTALS?
Yes, we deliver to hotels and private rentals. We usually try to have your items delivered to the hotel prior to your arrival (unless otherwise specified) so you do not need to wait to use your equipment. Upon departing the hotel, please leave all rented equipment with the front desk/concierge under “Baby On Wheels Equipment” for us to collect. In case of private holiday rentals you need to specify the address, check-in and check-out time. The equipment will be collected before you check out.
WHAT IF I NEED SOMETHING I CAN'T FIND ON YOUR WEBSITE?
Please contact us. We will do our best to help.
WHAT IF I WANT TO HIRE THE EQUIPMENT FOR LONGER?
Please contact us immediately and we will confirm if this is possible.
WHAT IS YOUR CANCELLATION POLICY?
If you wish to cancel your order, following refund guidelines apply:
- Cancelation more than 7 days prior to delivery: 100% refund
- Cancellation 7 – 3 days prior to delivery: 50% refund
- Cancellation 1 – 2 days prior to delivery: 25% refund
- Cancellation on the day will result in 0% refund.